What People Are Saying About Aire Serv of Sumter

6 month update: Unit is still fine. Just had my six months service with Josh. Debbie called and scheduled the appointment last week, and Josh came out today Josh was fast, but thorough. He was helpful with my questions, especially regarding surge protection for the unit, which he brought up. Air Serv continues to be 5 stars. --- 1 week Update: Still 5 stars, with info There was a small issue with the backup heating element coming from the factory missing a wire. The supervisor, Neil, came out immediately and began work to resolve it immediately. Jon and his team came out to install the brand new heating element. The thing is, this time of year, I don't even need the backup element and maybe never will, but Jared did an extensive audit and noticed that he couldn't force it on, so he got right on it. While the power cable installed was sufficient for the power demand, the supervisor also has the team replace it with something stronger. This is a company that honors their agreement. There's no pushback, and they even go above and beyond. Six stars. ---- Original: Jon B. and his team came out. They arrived on time both days that the job took. I work from home, and they took care to be as little intrusion as possible. They never bothered me, never made significant noise. Each time they came in the house, they had clean overshoes (shower-cap style booties). There was a small issue with my return-duct and Tim made sure to resolve it. He worked on it til it was fixed, and I appreciate that. Jay was the newest guy on the crew and he was quick to do any work that was needed. Jay was just as respectful as the rest and helped me move my old window unit as well. When they cut holes for the new vent, they measured precisely. There was no guess work in where they'd be cutting, the vents fit the holes perfectly. The company have a "No Quibble" guarantee, and when the job took more work than the initial evaluation predicted, they...didn't Quibble at all! They made sure everything was as clean as they'd found it, clean-er. Jon walked me through the setup of the thermostat, and took care of some of the pre-settings so I didn't have to. I'm a bit of a talker, and though they never bothered me, they answered any questions I had. As the job came to a close, Jon, Jay, and Tim wrapped everything up, made sure it was professional and protected.

Very professional, on time, explained everything in detail. I would highly recommend!

Zackery was.profeasional and related to us well and did a great job... Thanks Zack

Zackery was good at communicating with what he was doing and what the issue was.

Thank you to Ben, Kayla and Aire Serv crew for great service and care that was given when replacing our HVAC system. We would highly recommend this company. Today's service with Josh was excellent. He was very informative.

Josh was very knowledgeable, efficient and respectful.

Very pleasant explained all he was doing knowledgeable Josh was our aire serv tech👍

Josh is very thorough and helpful. Very polite and considerate.

Josh came out today for servicing and did an outstanding job. Highly recommend Aire Serv of Sumter. 5 Star review. Ben Blizard did an OUTSTANDING job going over our old system and assisting us in getting what we needed as a replacement. Nothing but total professionalism in all he does. This is our second time dealing with Ben and we did so cause our 1st time was the same. Aire Serv is very lucky to have Ben represent them. Oh and make no mistake. The employees of Aire Serv are great as well. Professional and committed to excellence.

Arrived on time and got the job done quickly.

Great customer service and very helpful in explaining things!

Always provide quality service with quality people. Gold standard

Josh did thorough job. I appreciate his expertise

We were in dire need of a new air conditioning system. We contacted AIRESERV. Ben came out and did a complete assessment/evaluation of our current system. Ben was very professional and knowledgeable. Ben explained in detail the system we would need and assist with arranging financing. We are so excited to have our new air conditioning system installed. We would recommend Ben and AIRE SERV for all your air conditioning and service needs. Thanks James and Rachelle

Installers were qualified and very knowledgeable and willing to answer questions.

We've been using Aire Serve for our HVAC maintenance and installation since 2021 when we moved to Sumter. We have always found them to be professional, conscientious, and dependable. We have a duplex with two HVAC systems that we regulalry maintain via Aire Serve's maintenance plan which we recommend. We especially want to commend Zack who has serviced both units. He is dedicated to providing excellent timely service and giving you the information needed to make wise decisions regarding your system needs. Ben is great for installations and we give them both 5*s. Definitely ask for Zack for your service needs. He is just fantastic. These employees give the company it's good value.