Total Number of Reviews:18
Thank you so much for your 5-star review! We’re thrilled to hear that you had a positive experience with Aire Serv of Sugar Land. Our team is dedicated to providing top-notch HVAC service and ensuring our customers are comfortable in their homes. If you ever need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again!
My AC Unit would not push cold air and Aire Serv of Sugar Land was dispatched by my warranty company. You just never know who you’ll get or what kind of service you’ll receive when you don’t make the selection yourself, but if anything ever goes wrong with my unit again, this is who I’m calling. They arrived within the window that was promised, they got to work right away, the problem was diagnosed and fixed all under an hour. I know this may not be the case for most service calls but I’m just going to count my blessings that Kaylin and Richard took care of my issue and took the culprit away. What I appreciate most is that when they came inside to check the thermostat afterwards, they wore foot covers without me requesting it. I highly recommend them for their timeliness, professionalism and overall kindness to a lady freaking out over the cause of the caput capacitor. I’d also like to thank the young lady that scheduled me. She noticed an error by another team member and she promptly corrected it and fit me into their schedule last minute. It’s not about the mistakes, we all make them, it’s how you recover. I highly recommend the Sugar Land location for any AC issues.
Thank you so much for sharing your experience with Aire Serv of Sugar Land! We're thrilled to hear that Kaylin, Richard, and our scheduling team were able to turn a stressful situation into a smooth, positive experience for you. It's wonderful to know that our team’s professionalism, timeliness, and attention to detail—from diagnosing the issue quickly to wearing foot covers without being asked—made a lasting impression. We strive to provide that level of care with every visit, and your kind words mean the world to us. If you ever need anything in the future, we're here for you! Thank you again for your trust and recommendation! Regards, Aire Serv of Sugar Land
Dear Joel, "Thank you so much for the fantastic 5-star review! 🌟 We're thrilled to hear that you're happy with your new UV light and the service we provided. It's a great addition to improve indoor air quality, and we're glad we could help make your home healthier and more comfortable. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in Aire Serv of Sugar Land!"
Very personable company. Looking out for your best interest and giving quality service. This is very rare with companies in today's market. Would recommend this company to anyone needing excellent service.
Thank you so much for your kind words and glowing review! We're thrilled to hear that you found our service to be personable and focused on your best interest. We strive to provide quality service to every customer, and it's heartwarming to know that our efforts are recognized. Your recommendation means the world to us, and we're here whenever you or anyone you know needs excellent service. Thanks again for choosing us!
Richard was very helpful and helped me to explain in very detail. I would definitely recommend this Aire Serv and Mr Richard.
Dear Salma Khan, Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that Richard was able to provide you with detailed explanations and excellent service for your AC Tune Up session. Your recommendation means a lot to us and is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! Best regards, The Aire Serv of Sugar Land Team
Transparent and respected the house. Good explanation on details of what the issues are!
Hello Li-Ying Chen, Thank you so much for your kind words! We're delighted to hear that you appreciated our transparency and the respect we showed for your home. Our team at Aire Serv always strives to provide clear and detailed explanations regarding your air conditioner to ensure our customers understand the issues and the solutions we recommend. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
My AC unit is now working better than ever, thanks to techs Yeriel/Roy expertise. I highly recommend to anyone seeking reliable, efficient, and top-notch AC services with exceptional customer service. You’ve earned a customer, Thank you!
Thank you Charis for your kind words. Yeriel was happy to service your AC unit and we are happy you chose to opt into our maintenance plan so we can keep your AC clean and efficient. Aire Serv of Sugar Land thanks you for your business and we will see you again soon!
Great job! Changed my filters out and serviced my AC units quickly and efficiently!
Thank you so much for your kind words Anita! We're thrilled to hear that you were pleased with the filter change and AC service. Our team strives to provide quick and efficient service to all our customers. If you have any other needs or questions in the future, please don't hesitate to reach out. Thanks again for choosing us! Aire Serv of Sugar Land
Good
Thank you Denis. Thank you for taking the time to share your experience with Aire Serv of Sugar Land! We're thrilled to hear that our technicians provided you with a thorough and professional diagnostic service. Our team takes pride in delivering top-notch service and ensuring that every detail is addressed to keep your HVAC system running smoothly. We understand the importance of accurate diagnostics in maintaining the comfort of your home, and we're glad we could meet your expectations. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. We look forward to serving you again in the future! Warm regards, Aire Serv of Sugar Land
Excellent service!!!
Hello Lingsha. We appreciate your review. We were happy to help with your AC filters. Please call us for any future needs in your HVAC system.
Great, thorough service. Team explained what work was needed and took care of it quickly.
Hello Sara. Thank you so much for your review. We appreciate it. We were happy to come troubleshoot your HVAC system. Please call us if you need anything.
The technician richard was clear concise and professional he figured out the issue quickly when previous techs left us in the heat our A.C was working within the hour of arrival and he stayed around to watch and make sure that it stayed pristine would recommend 100%
Thank you Ausar, We appreciate your wonderful review! We're delighted to hear about your positive experience with our technician, Richard. Our team takes great pride in providing clear, concise, and professional service, and it’s fantastic to know that Richard was able to quickly resolve the issue and get your A/C working efficiently. Ensuring our customers' comfort is our top priority, especially during these hot months. We're glad Richard stayed to make sure everything was running smoothly. Your recommendation means a lot to us. If you need any further assistance or have any other questions, please don't hesitate to reach out. Thank you for choosing Aire Serv of Sugar Land!
We had a great experience! Quick and on time. :)
Thank you for your response Aylee. We were happy to service your AC and gain you as a customer. Please call us anytime for further AC repairs.
Richard and his team at Aire Serv of Sugar Land installed our new 5 ton AC unit perfectly and quickly, saved us from a 89 degree house!
Thank you for your wonderful review, Mr. Junco! We're thrilled to hear that Richard and the team at Aire Serv of Sugar Land could install your new 5-ton AC unit perfectly and swiftly. It's great to know we could help you escape the heat and ensure your home is comfortable again. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Aire Serv of Sugar Land!
Wonderful service. Would recommend.
Thank you so much for your kind words Ms Hokanson and for taking the time to leave us a review! We're thrilled to hear that you had a wonderful experience with our service and that you're happy with your new AC system. Your recommendation means a lot to us. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Aire Serv of Sugar Land!
I recently had the pleasure of utilizing the air conditioning service provided by Aire Serv of Sugar Land, and I couldn't be more impressed. From start to finish, the experience was seamless, professional, and courteous. First and foremost, Richard and Roy's customer service was exemplary. From my initial inquiry to the completion of the service, Richard and Roy were knowledgeable, courteous, and attentive to my needs. They patiently answered all my questions and provided transparent information about the process and pricing. What truly set Aire Serv of Sugar Land apart, however, was their commitment to quality. Not only did they honor the work that was proposed but also fixed issues present from previous air conditioning service providers at no cost. My experience with Aire Serv of Sugar Land was exceptional. Their professionalism, expertise, and dedication to customer satisfaction are truly commendable. If you are looking for a reliable and trustworthy air conditioning service provider, you need to not look any further than Aire Serv of Sugar Land. Richard/Roy thank you again for your service and it was a pleasure meeting you both. I hope this is a start to a long lasting relationship!
Thank you immensely for sharing such a glowing review of your experience with Aire Serv of Sugar Land! We are thrilled to hear that Richard and Roy provided you with exceptional customer service from start to finish. It's our mission to ensure that every interaction with our team is seamless, professional, and exceeds your expectations. We greatly appreciate your recognition of Richard and Roy's knowledge, courtesy, and attentiveness throughout the service process. They take great pride in delivering transparent information and addressing all customer inquiries with patience and care. At Aire Serv of Sugar Land, we are committed to delivering top-notch quality in every aspect of our work. We're delighted that you noticed our dedication. Your words regarding our professionalism, expertise, and commitment to customer satisfaction truly mean the world to us. Building lasting relationships with our customers is at the heart of what we do, and we are honored to have the opportunity to serve you. Once again, thank you for choosing Aire Serv of Sugar Land. We look forward to being your trusted air conditioning service provider for many years to come. If you ever need assistance in the future, please don't hesitate to reach out.
Overall very thorough and detailed. Good communication on AC system issues and solves. AC appears to be working effectively. Service guys were also friendly and respectful.
Thank you, Mr. and Mrs. Watts! We were happy to service your AC systems and give you a thorough tune-up on all your systems. We enjoy keeping up with your AC system's maintenance to ensure you are ready for the summer heat. Thank you again for your review. It is much appreciated.
Total Number of Reviews:18