4.9/5

667 Ratings

|

Brian King
Brian King via Google

Robert Tillett
Robert Tillett via Google

Rick D'Ambrosia installed a steam furnace in my 100 year old house back in 2020. It was his first steam install, but he was meticulous about process and execution. The mech on a steam boiler seemed daunting, but Rick pulled it off flawlessly. It took over 6 hours with two helpers. A marathon, for sure. Rick is personable, articulate, and professional. He's the best in the business. Thanks, Rick.

Thomas West
Thomas West via Google

Response from Owner

Thank you for the rating!

G. Stepitupanoch
G. Stepitupanoch via Google

Very friendly and professional techs. No high pressure upsell. Very pleased with furnace replacement and new water heater! Furnace had quit running and within 24 hours the new one was up and running.

Response from Owner

Thank you for taking the time to leave such positive feedback, G. Stepitupanoch! We are thrilled to hear that you had a great experience with our techs and that you are pleased with your furnace replacement and new water heater. Our team works hard to provide excellent service and we are glad to hear that we were able to quickly get your new furnace up and running for you. Thank you for choosing Aire Serv of Rochester!

Robinson Concrete - Micahel Vitale
Robinson Concrete - Micahel Vitale via Google

Response from Owner

Thank you for your five-star review, Michael. Our team at Aire Serv of Rochester always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

Jennifer Riggi
Jennifer Riggi via Google

My tech was Josh, he was a class act. He was extremely professional, very knowledgeable. He will be the one I request any time I need work done. The company treated me well and I appreciated it so much. That is hard to find nowadays.

Response from Owner

Thank you so much for taking the time to share your positive experience with us, Jennifer. We are thrilled to hear that Josh provided you with excellent service and that you were satisfied with our company as a whole. We truly appreciate your kind words and look forward to serving you again in the future.

Kari Guindon
Kari Guindon via Google

Of course Rick, Tracey and team are the best choice for HVAC. I have an advantage plan and feel like a VIP when I call. They replaced my aor conditioner and a part of my furnace. Couldn't be happier. Family owned and operated, love this place! I won't call anywhere else, in fact, I've been telling anyone who listens.

Response from Owner

Hi Kari, so glad Matt provided great service. We will see you in September! Tracey

Margaret Holt
Margaret Holt via Google

Response from Owner

Thank you for your five-star review, Phillip. Our team at Aire Serv of Rochester always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

Kevin Hotchkiss
Kevin Hotchkiss via Google

The Aire Serv technician provided excellent service during an emergency. Thank You!

Response from Owner

Thank you, Kevin, for your feedback about our technician. I am so glad we were able to get you back up and running on a cold day.

Squirrel Mom Callaway
Squirrel Mom Callaway via Google

Excellent staff 👏 👍 👌 great guys today and tommy awesome and guys that did work exceptional

Response from Owner

Thank you for your review of Aire Serv. We work hard every day to make sure the experience is top notch, and we are thrilled that you chose Aire Serv for your HVAC needs.

Deb Secondino
Deb Secondino via Google

I called ahead to have a few filters set aside for me . When I went into the store , I met Adam. He got the 2 filters for me. As he rang them up , we started talking about the furnace itself, I ended up making an appointment for them to come to the house for a service call . I need them to check everything over and replace whatever is needed, with all the right parts…I had great customers service…. And I was lucky enough to meet the owners, right there in the store … great day! I look forward to having them in my home..

Response from Owner

Thank you Deb for review of Aire Serv. It was a pleasure meeting you and we look forward to servicing your HVAC needs for many years to come. Tracey

John Miner
John Miner via Google

The service was second to none! The job was done exactly what they quoted and when it would be done. Cleaned up after the job. Extremely professional crew. Would highly recommend them to anyone!

Response from Owner

John thank you for your review of Aire Serv and our crew. We take a lot of pride in our work and we love hearing from our customers. Thank you for choosing Aire Serv.

Peter Gorman
Peter Gorman via Google

Response from Owner

Thank you for your five-star review, Peter. Our team at Aire Serv of Rochester always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

John Pasquarella
John Pasquarella via Google

Response from Owner

Thank you for your five-star review, John. Our team at Aire Serv of Rochester always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

John Kingdollar
John Kingdollar via Google

Quick response on a very cold weekend when our furnace quit. Good communication, smooth install, friendly staff.

Response from Owner

Thank you Laura for your review of Aire Serv. We are thrilled we could help you during the coldest weekend so far this year. Thank you for choosing Aire Serv.

Marie Hall
Marie Hall via Google

Matt was knowledgeable and thorough. We appreciated that he let us know that he was on his way and that a picture of him was provided.

Response from Owner

Thank you Marie for your review of Matt and Aire Serv. We are thankful to have the technology to allow us to communicate to our customers when a tech is on the way. So glad you found it helpful. Thank you for choosing Aire Serv.

John Grieb
John Grieb via Facebook

On 01/20/2025, Josh from AireServ showed up at our house to replace our furnace which decided to stop working after 22 years. He was on time and very professional throughout the entire replacement process. The floors were protected all the way from the front door to the furnace. Josh spent time explaining everything about the new American Standard furnace to me and answered all the questions I asked. All debris was removed and everything was put back better than found. He is returning to replace the air conditioner unit when the weather warms up. AireServ does things correctly, has very reasonable prices and has true professionals working for them. Thanks Josh for the great work and to AireServ for continued great service!

Thomas Lang
Thomas Lang via Google

matt d> did a great job on servicing my gas furnace today highly recommend him

Response from Owner

Thank you Tom for your review of Matt and servicing your gas furnace. We appreciate you choosing Aire Serv.

John Grieb
John Grieb via Google

After 22 years our furnace finally decided it was time to retire. Of course it was a Saturday the middle of January:) I put the call into AireServe and within 30 minutes had a call back from Matt. He told me where he was and how long it would be for him to get there. He also explained the after hours pricing which I appreciated before coming out and then being told. He diagnosed the problem within about 5 minutes and gave us an estimate to repair the furnace. We decided to go with a new furnace and air conditioner unit after talking it over with Matt and Don. They were both very professional and answered all the questions my wife and I had for them. There was no pressure by them at all to go new. It was just time to do this. Matt went back to their shop and brought us space heaters to get us through the next couple of days before they could get to us to replace the furnace. Thank You AireServe !

Response from Owner

Thank you John for sharing your experience with Aire Serv. We love helping homeowners with their HVAC needs and we know how stressful it can be when your system stops working, especially on a weekend in January:) I am so glad we were able to keep you somewhat warm until Monday and thrilled we could get your new furnace installed Monday morning. Thank you for choosing Aire Serv!

Ernest Dankert
Ernest Dankert via Google

I am pleased with the professionalism of your technician.

Response from Owner

Thank you Ernie for choosing Aire Serv for your HVAC needs.

Total number of 5 star reviews :628

Let Us Call You

*Required

We're sorry. We don't currently provide service to

By checking this box, I agree to opt in to receive automated SMS and/or MMS messages from Aire Serv, a Neighborly company, and its franchisees to the provided mobile number(s). Message & data rates may apply. View Terms and Privacy Policy. Reply STOP to opt out of future messages.

By entering your email address, you agree to receive emails about services, updates or promotions, and you agree to the Terms and Privacy Policy. You may unsubscribe at any time.