4.9/5

381 Ratings

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Customer Reviews

Cathy Y. Taylor
Cathy Y. Taylor via Google

My 20 year-old furnace went out at the most inconvenient time (there’s never a convenient time). When Nick called to deliver the news, there was a calming effect that was not like a pushy salesperson. He was pleasant to work with and reassuring through the entire process. I had a lot of anxiety, believe me, but Nick was kind enough to check up on me after the install. I appreciate his excellence customer service. Thank you, Nick! #YouRock Big thank you to the install team as well. They were professional and knowledgeable. #AppretiateYou

ANNA Babushki.
ANNA Babushki. via Google

Lance Petty best and quick services!

Byron Gonzalez
Byron Gonzalez via Google

Lance Petty he did a good job educating us. He did amazing with the job.

Ayham Chamout
Ayham Chamout via Google

Lance petty was awesome. Thanks for coming out!

Kyle Nugent
Kyle Nugent via Google

Nick and the installers were fantastic. Good communication and the work was done quickly and without issue. Would use again!

Response from Owner

Thank you Kyle for your feedback. Lance and AireServ are so happy we could help with your cooling issues at your home in AH IL. Thank you

Regina Urban
Regina Urban via Google

Aire Serv saved the day! Furnace went out Thanksgiving weekend, with the first cold front. Aire Serv showed up & had everything up and running!

Response from Owner

Thank you Gina for your review of AireServ of Palatine. We are so happy we could get your heat back working on Thanksgiving Day weekend.

Nick Ricciardi
Nick Ricciardi via Google

Nick Martin has been fantastic. Always around when needed and true to his word. Would absolutely recommend Air Serv and Nick to friends and family.

Response from Owner

Thank you Nick for your great feedback! We strive to provide the best client service we can. So happy we could help with your heating issues. We love helping our clients in Arlington Hights IL. Thank you

Erika Harris
Erika Harris via Google

Nick Martin was my first tech who came out. Nick was very attentive, empathetic, and explained every step and process to put me at ease. Nick went above and beyond and followed up with me as well. I been in the customer service field for 15 years and Nick provided a great customer experience. Give that man a raise! I am saving his number and will recommend him and the company to everyone!

Response from Owner

Thank you Erika for your review of AireServ of Palatine. We are so happy we could get you furnace at your home in Schaumburg IL back up and running.

Cynthia Patterson
Cynthia Patterson via Google

Aire Serv of Palatine, Jessie, and two other servicemen went out of their way to help us when our furnace went out. It was getting cold in our home and Jessie returned our call on a Sunday. On Monday it was determined in the morning by their serviceman that our blower was broken. Jessie made a special trip for us and a few other clients to purchase the part in another suburb and then sent a different serviceman over to install the part that afternoon. It was 48 degrees in our house so it was really terrific that they came through for us. We are very grateful for their great efforts.

Chris Flores
Chris Flores via Google

Had our furnace and A/C replaced. The guys were great, did a great job installing the units and worked even faster than expected. Super friendly and were more than happy to answer any questions my wife and I had. Would absolutely recommend to anyone

Response from Owner

Thank you Chris for your kind words about AireServ and our equipment install crew. Brayan and Uriel work very hard at there craft.

Alan Locke
Alan Locke via Google

Very competent, fast response, fair price and explained the work that was done and how to be proactive in the future

Response from Owner

Thank you Alan for your review of AireServ. We are very happy to get that gas valve replaced in your furnace and get your heat back going. Thank you for letting us service your home in Palatine IL.

BOB PIPER
BOB PIPER via Google

Lance Petty was great. Great people. Very knowledgeable. On time and explained everything. I would highly recommend!

Response from Owner

Super happy to get this feedback!! I we be sure and tell the whole team, thank you Bob!!

Scott Degraeve
Scott Degraeve via Google

Aire Serv has been fantastic to work with throughout the entire process of replacing our furnace. Nick was knowledgeable on each item we had installed, walking through the differences of each unit in detail and providing a recommendation for a product that wasn’t the most expensive. Brayan and his partner who installed the unit were professional, friendly, and efficient.

Response from Owner

Thank you Scott for your review! We are do happy to help with your furnace and Indoor Air Quality products.

David G Naskrent
David G Naskrent via Google

Lance Petty was awesome and very professional !! Great Job !

Response from Owner

Thank you David so much for your review of Lance and AireServ.

Neal Wydra
Neal Wydra via Google

Outstanding service. The techs were meticulous, thorough and friendly.

Response from Owner

Thank you Neal for your review of AireServ of Palatine. We are so happy we could get your heat going with a new furnace install! Happy your home in Rosell IL is comfortable again.

Vijay Thatte
Vijay Thatte via Google

Lance Petty came to fix the issue and he was professional in working. Including explaining the issue

Response from Owner

Thank you Vijay for your review. AireServ is so happy we could help in getting your heat back working for your home in Vernon Hills IL.

Ashley Derr
Ashley Derr via Google

Lance Petty was quick, efficient, and super helpful with our repair!

Response from Owner

Thank you Ashley for your review. We are so happy we could help get your heat going!

Kishore Sreeram
Kishore Sreeram via Google

Lance Petty was great. I would recommend

Response from Owner

Thank you Kishore so much for your kind words about AireServ of Palatine and Lance. We are so happy to provide same day service and fix of the pressure switch for your furnace in Buffalo Grove IL. Thank you

Praveen Miyapuram
Praveen Miyapuram via Google

Lance Petty fixed my gas furnace issue, great service.

Response from Owner

Thank you Praveen for your review of Lance and AireServ of Palatine. We are so happy we could fix your pressure switch issue with your furnace in Lake Zurich IL so quickly! We are so happy your heat is up and running. Thank you

Craig Holder
Craig Holder via Google

Lance Petty

Response from Owner

Thank you Craig for your review. We are so happy that we could help with your home in Hawthorn Woods with your furnace.

Total number of 5 star reviews :369

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