4.9/5

672 Ratings

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Customer Reviews

Neil Matteson
Neil Matteson via Google

Brandon was very professional and continually explain what and why he was doing different tasks.

Sandina Ponte
Sandina Ponte via Google

From scheduling to payment, an excellent experience. Brendon was super professional.

Response from Owner

Thank you, Sandina! We're glad we could deliver a seamless HVAC experience from start to finish, and we'll be sure to let Brendon know you appreciated his expert guidance. You can breathe easy knowing Aire Serv is always just a phone call away! Aire Serv of Columbia

Sandina Ponte
Sandina Ponte via Google

From scheduling to payment, an excellent experience. Brendon was super professional.

Nadia Chernookaya
Nadia Chernookaya via Google

Marshall Rea spent a diligent 3.5 hours getting my attic unit squared away after it started making lots of noise a few days ago... it was a mouse that had a very bad day :( He did a thorough job- capacitor, blower motor, and even drainage pipes that were no longer connected 😱 that I didn't know about, which could have caused a leak in the ceiling if unaddressed! He was very kind, friendly, and easy to be around. He did a great job and the AC unit is running nice and smooth. Would highly recommend!

Response from Owner

Nadia, thank you for sharing your experience! We feel bad for the poor mouse, but we're glad that Marshall worked hard to get your A/C unit up and running again. We'll let him know you appreciate his efforts! Aire Serv of Columbia

Kevin Basnett
Kevin Basnett via Google

The tech was super friendly and knowledgeable!!!

Response from Owner

We're glad to hear this, Kevin! Thank you for your review, and we hope to help you again. Aire Serv of Columbia

Jeffrey Curry
Jeffrey Curry via Google

Michael and Jay did our hvac installation. I wouldn’t recommend anyone else! They were quick and thorough and explained along the way. We really appreciate their hard work and kindness Marshall stopped by to perform our maintenance check for our new system - he was great! Very personable and explained the process. He installed our smart sensors with ease and fixed the flue vent. We’re very grateful to have such a great team helping us out!

Response from Owner

Jeffrey, we’re so glad to hear Michael and Jay provided quick, thorough, and clear HVAC installation service! It’s wonderful to know their hard work and kindness made a positive impact. Thanks for choosing Aire Serv! Aire Serv of Columbia

Jason & Lori Caton
Jason & Lori Caton via Google

Prompt and great service!

Response from Owner

Thank you, Lori! We're proud to be a heating and cooling company you can count on. Aire Serv of Columbia

Neil Hansen
Neil Hansen via Google

Tim and Brendon were my reps. Tim came out and did our dryer vent consult. Very professional, on time, low pressure. Brendon does my tune ups. Prompt, educational and polite. Definately will continue to use.

Response from Owner

We're happy to hear how helpful and professional Tim and Brendon are for your heating and cooling needs, Neil! It's our pleasure to ensure superior service each and every time. We know they'll be pleased to learn they've earned your five stars. Thank you! Aire Serv of Columbia

Neil Hanson
Neil Hanson via Google

Tim and Brendon were my reps. Tim came out and did our dryer vent consult. Very professional, on time, low pressure. Brendon does my tune ups. Prompt, educational and polite. Definately will continue to use.

Response from Owner

We're happy to hear how helpful and professional Tim and Brendon are for your heating and cooling needs, Neil! It's our pleasure to ensure superior service each and every time. We know they'll be pleased to learn they've earned your five stars. Thank you! Aire Serv of Columbia

Marlene Sipp
Marlene Sipp via Google

0utstanding job 3406 Elephant Dr. excellence work also very professional . I GIVE THE HIGHEST MARKS TO michael ethan and lucas Sipp

Response from Owner

Thank you for such a kind review, Marlene! We're glad we could help you stay comfortable in your home, and we look forward to passing your appreciation along to Michael and Lucas. Aire Serv of Columbia

Rabid Bobcat
Rabid Bobcat via Google

Lane was awesome he was on time and very nice our house was in the middle of a remodel and handled it very well Bri sounds hot

Response from Owner

Thank you for sharing your review! We're glad Lane's prompt and friendly service was valuable to you in the middle of your remodel, and we appreciate you choosing us for your HVAC needs. You can breathe easy with our team just a phone call away! Aire Serv of Columbia

Corinne Joplin
Corinne Joplin via Google

I recently had the pleasure of working Lane R. from Aire Serv of Columbia due to an issue with our furnace. On Feb 12, 2025 Lane arrived to assist with our furnace issues after being contacted by our home warranty company. Lane was professional, timely, respectful and thorough! He expressed that there were several potential reasons this could have happened and agreed to work through each one to find the issue and make sure our heat was working. Thankfully he figured it out very quickly. He was kind enough to leave a sticker with our specific filter information on the furnace unit for us! He was patient with my kids and pets who were unexpectedly home as well that day. It was the kind of service you hope for and are so appreciative when it happens. I felt confident the issue was going to be resolved and felt that he was going to help us. It was cold and we are so thankful to have our furnace repaired quickly by a respectful and kind individual. Lane is top notch and we recommend him 1000%!!!

Response from Owner

Corrine, we’re so grateful for your thoughtful feedback! It’s wonderful to hear that Lane provided professional, timely, and respectful service while taking the time to explain the issue and make sure your furnace was running smoothly. We’re also glad to know that Lane’s kindness with your kids and pets made the experience even better. Thank you for sharing your review and for recommending us! Aire Serv of Columbia

James Livesay
James Livesay via Google

I was happy with the service on my HVAC home unit. Lane was polite and professional. Thanks for a great service.

Response from Owner

Thank you for rating your HVAC service with us, James! Aire Serv of Columbia

Robert Kennon
Robert Kennon via Google

Issac and James were very punctual and polite and also were great at explaining what they were doing . I would recommend them to anyone who has any HVAC issues.

Response from Owner

Thank you Robert for calling Aire Serv for your duct cleaning. We hope you enjoy the improved indoor air quality in your home and we appreciate you being an Aire Serv customer!

John Wan
John Wan via Google

The repair was done carefully and professionally. Thanks

Response from Owner

John, thank you for your feedback! We're proud to be a heating and cooling company you can count on to resolve any concerns you have. Aire Serv of Columbia

Lisa Oswald
Lisa Oswald via Google

Furnace problem on a cold February day (of course)! Brendon came to my home within just a few hours and fixed the problem, much to my delight! Not only was the service superb, but Brendon was extremely nice and talked through what he was doing. I signed up for Smart Maintenance and now have peace of mind knowing my HVAC system will be checked periodically to ensure the system is running smoothly. Just what I need!! Thank you Brendon and Aire Serv of Jefferson City.

Response from Owner

Thank you for your review, Lisa! We know how frustrating it is when your heat goes out in the middle of February, and we're glad Brendon could quickly diagnose and resolve the issue. We're delighted he earned your trust in us and got you signed up for Smart Maintenance so you can breathe easy in your home knowing everything is taken care of. We appreciate your feedback! Aire Serv of Columbia

Destiny hunt
Destiny hunt via Google

Brendon White was very helpful. He got our furnace going in the middle of the night when it was -7 outside. He came back the next day and replaced the needed parts. 5 star service.

Response from Owner

We're glad to hear Brendon earned your five-star approval, Destiny! It was a pleasure to assist you with your furnace repair so you could be comfortable in your home during this harsh weather. Thank you for sharing your review! Aire Serv of Columbia

Carlos Baldwin
Carlos Baldwin via Google

UPDATE: Initially, there was some miscommunication from Bri regarding an employee "calling out ill unbeknownst to her/the company." ?? It's noteworthy to indicate that I REQUESTED to work from home this day only to have ME reach out and have been told what I've indicated. Unacceptable! However, when we FINALLY got it scheduled for 2/3/25, Michael and Dean were FANTASTIC!! The guys arrived at 8:00 a.m. and worked tirelessly to install a humidifier onto my furnace unit. And not just a humidifier. Michael secured and rewired what should of have been done prior by previous "techs", added a "switch" and an outlet to my furnace (to plug in the humidifier and allow me the opportunity to "shut off" the humidifier if need be), "cleaned up" the, sorry to say, "sloppiness" of previous techs. He also added another pipe drainage and reviewed the functionality of it all-A PROFESSIONAL!! I would ABSOLUTELY recommend and welcome Michael and Dean here again and to other clients HANDS DOWN! Thank you, Michael and Dean! A job well done! Carl This review is a little late in getting posted but worthy nonetheless. David came out on April 14th to perform my regular semi annual maintenance services on my furnace. He was very professional, polite, knowledgeable, and took the time to fully explain everything to me with regards to what he had performed on the furnace. What's more, I had a question about the low air quality in the back part of my house and he took the time to double-check the air ducts and run testing on the airflow itself! I highly recommend! I am so glad that I was able to partner with them and I will continue to refer and use them in the future!

Response from Owner

Thank you Carl for your 5-Star Review! We appreciate the kind words about David! He is a great valued member of the Aire Serv team. Thank you for trusting Aire Serv for your heating & cooling needs!

Donna Brake
Donna Brake via Google

I had to schedule an emergency service today because my furnace has been going in and out for and few days. The on-call technician, Andrew S. was absolutely fantastic. He was kind, he took time to explain to me what was going on, the issues that he had encountered, and provided a reasonable explanation as to what we could do about it. I appreciated his willingness to explore every issue to find out what was wrong with my system and his ability to explain it to me. Thank you, Andrew, and thank you, Aire Serv! I feel better knowing I’m prepared to face this week of some extremely low temperatures.

Response from Owner

Donna, we’re so glad Andrew was able to provide you with clear explanations and the help you needed during an emergency situation. It’s great to hear you feel more prepared for the cold temperatures ahead! We truly appreciate you taking the time to share your experience and for trusting Aire Serv. We’re always here when you need us! Thank you so much! Aire Serv of Columbia

Caroline Heffer
Caroline Heffer via Google

Aire Serv of Columbia are always great to work with. Heidi got me scheduled quickly, answered all of my questions and kept me up to date on my furnace delivery. Michael and Jay did a fantastic job installing my new furnace. They were courteous, friendly, clean and dealt well with the craziness of my dogs. I would highly recommend Aire Serv of Columbia.

Response from Owner

Caroline, we’re so glad to hear you had such a positive experience with Heidi, Michael, and Jay! And it’s always a joy to work with furry friends—sounds like they kept things lively while our team took care of the furnace installation! Thank you for recommending Aire Serv of Columbia; we truly appreciate your trust and are here whenever you need us! Aire Serv of Columbia

Total number of 5 star reviews :647

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