Total Number of Reviews:203
I am always so very impressed with Aire Serve. I have been a customer for a few years and they keep my AC unit running smoothly with two visits per year. They also have helped out on several occasions when there was an emergency after a storm, or when there was an issue. They are prompt, courtesy and a good value. Highly recommend!
UPDATE: No regrets at all using this Aire Serve location. Most of the time, when I call, they send out Robert who is fast, efficient, friendly, and more than willing to answer questions. Because of him, I now know what the temperature difference between the air coming into the system and the air blowing out of the system should be, how the cutoff valve works, and when the best times for maintenance are. Every time he comes by, not only does my A/C issue get fixed, but I learn a little more that helps me keep it running better. Ask for Robert. You won't regret it. *** First of all, the person who answered the phone was maybe the most polite and sympathetic person I've ever talked to at a service provider. 10/10 Now, I called Aire Serve of River Oaks when my A/C went out because *waves hands* reasons. And, yes, if you're looking at the date of this review, this did in fact happen in the middle of a heatwave. They were very apologetic about not being able to send anyone under two days later, but promised that they would bump the appointment up if an opening was available. Yesterday afternoon, an opening became available, and I couldn't have been happier about it. The guy who came out (whose name I have sadly forgotten and wish I could post here) was polite, efficient and fast. He found a capacitor that had gone out and, well, not long after he arrived, we had A/C again. You can't argue with results, right? I'm dinging one star because I still haven't received my receipt, but all in all, great service. Will call again.
Thank you for sharing your experience! We appreciate your patience during this busy time, but we're so glad we could get one of our service professionals over to you much sooner than anticipated. We're grateful to hear he quickly resolved the issue with your A/C so that you could be comfortable in your home again. Please give our office a call about your receipt, as we'd be happy to supply that to you. Thank you! Hector Jimenez, Owner, Aire Serv of River Oaks
The technician, Robert, from Aire Serv did a great job identifying our AC problems, explained the problem, and then fixing it all in a timely matter. We were very pleased with his work.
Aire Serv is fast and friendly. Robert disganosed and fixed a broken draining pipe swiftly.
Prompt and honest! Robert found a super minor issue with our ductwork that was causing some condensation that we a hard time tracking down and he got fixed it for just a reasonable diagnostic fee. Will use Aire Serv again next time we have an HVAC issue.
Robert did a great job identifying the issue with our A/C unit and fixing it quickly! He was super kind and would definitely reach back out to him for any issues we have in the future!!
Katie, thank you for sharing your experience! We're glad that Robert's expertise was helpful in repairing your A/C unit. We want you to be comfortable in your home! We look forward to passing your appreciation along and helping you again should the need arise. Hector Jimenez, Owner, Aire Serv of River Oaks
When my a/c went out last night, I left a message and got a call back very quickly. Tamara reassured me that my a/c might come back on (technical reason goes here...), but she would schedule me for a visit just in case. Sure enough the a/c did come back on later that night, but the phone call from Tamara is what kept me from losing my mind! I've always been happy with their customer service!
Thank you for sharing your experience, Donna! We're glad the problem ended up working itself out and that Tamara was there to give great advice. Hector Jimenez, Owner, Aire Serv of River Oaks
Communication with scheduling was very good - we had to postpone during a storm, and I was just being seen for anual maintenance. The technician, Robert arrived on time and was very professional and clean. He explained everything to me - took photos and videos of some issues. I’ll use again
It's great to hear that our communication and Robert's professionalism met your expectations, especially after the unexpected weather delay. We appreciate your decision to choose us again in the future and thank you for sharing your positive experience. We appreciate your great rating and review, Geri! Hector Jimenez, Owner, Aire Serv of River Oaks
They are a knowledgeable group. Robert came and took care of the problem in short order.
Christine, we're delighted that we were able to resolve the solution quickly and to your satisfaction. Thank you for sharing your appreciation for Robert and his hard work! Hector Jimenez, Owner, Aire Serv of River Oaks
Service was prompt, professional, courteous and personable.
Suzy, thank you for sharing your experience! Rest assured, and know that Aire Serv is here for you. Hector Jimenez, Owner, Aire Serv of River Oaks
I had a fantastic experience with Aire Serv of Central and West Houston recently. Their service was awesome from start to finish. I want to give a special shoutout to Robert, the technician who helped me out. Robert really knows his stuff when it comes to HVAC systems. He took the time to explain everything clearly, so I understood what was going on and what needed to be fixed. His knowledge and skills put me at ease right away. Not only is Robert super knowledgeable, but he's also really friendly and professional. He showed up on time, was respectful of my home, and made sure everything was cleaned up before he left. It's not every day you find someone who combines such great service with a friendly attitude. Overall, my experience with Aire Serv of Central and West Houston was excellent. If you need HVAC services, definitely give them a call and ask for Robert. You won't regret it!
Thank you so much for sharing your experience with Aire Serv, Michael. We're happy to hear that Robert provided you with such excellent service. It's great to know he was able to explain everything clearly and make you feel comfortable with the process. We take pride in our team's professionalism and friendliness, and it's wonderful to hear that Robert exemplified these qualities. We appreciate your recommendation and look forward to assisting you with any future HVAC needs. Thanks again for your kind words! Hector Jimenez, Owner, Aire Serv of River Oaks
Robert came out to do a routine HVAC checkup. He was professional, friendly, and explained thoroughly how adding a surge protector would be a great addition to protect our unit. Everything was well documented with photos. Highly recommend Robert and Air Serv for your HVAC needs!
Thank you, Haley. It's wonderful to hear that Robert's professional service made your HVAC checkup a pleasant experience. We look forward to serving your HVAC needs in the future! Hector Jimenez, Owner, Aire Serv of River Oaks
Excellent service. Thank you.
David, thank you! We appreciate your trust in our HVAC expertise. Hector Jimenez, Owner, Aire Serv of River Oaks
Robert was a polite and professional technician! I couldn't have asked for a better person to help with our A/C.
Thank you, Jimmy. We're delighted that Robert earned your recognition! It was our pleasure to take care of your A/C. Hector Jimenez, Owner, Aire Serv of River Oaks
Wouldn’t use anyone else! Giovanni was great!
It's fantastic to hear that Giovanni was able to impress you with his great HVAC service, Beverly. We appreciate your business and look forward to serving you again. Thank you so much! Hector Jimenez, Owner, Aire Serv of River Oaks
Robert is a technician at Air Serv who is both professional and thorough. He found the problem with my AC unit and resolved it quickly. Fantastic!
It's fantastic that Robert was able to quickly resolve your AC issue, Sheri. We truly appreciate your endorsement and thank you for choosing Aire Serv! Hector Jimenez, Owner, Aire Serv of River Oaks
After a routine HVAC maintenance, Robert noted a few things about our systems operation that could be made more efficient. Usually I am skeptical of these upgrades, but Robert explained them in an easy to understand way and they made a lot of sense. Our future maintenance visits can now be more useful. He wasn’t pushy and answered all the questions I had, even when I called him back the next day. I appreciated being able to review the quote without any pressure. Robert also came back to perform the work. He explained again what he was going to do and his findings. I like how Aireserv technicians document the work with photos and video. Overall great customer experience and at very reasonable prices.
We're really glad to hear you had a good experience with Robert and our team, Todd. We're pleased that his communication and explanations were helpful for you. We appreciate your trust and can't wait to work with you again in the future. Thanks so much for your great rating and review! Hector Jimenez, Owner, Aire Serv of River Oaks
Thank you for your incredible rating, Tony! Rest assured, and know that Aire Serv is here for you. Hector Jimenez, Owner, Aire Serv of River Oaks
Douglas, your fantastic rating has truly brightened our day! Thank you so much for taking the time to share your feedback and endorsement. Hector Jimenez, Owner, Aire Serv of River Oaks
Miguel came out for an after business hours service call. He was professional and courteous and very knowledgeable. Would definitely recommend him and his service.
Thank you for the warm praise for Miguel and your recommendation of our HVAC team, Teresa! We're so glad you gave us a call. Please don't hesitate to reach out if there's anything else we can do! Hector Jimenez, Owner, Aire Serv of River Oaks
Total Number of Reviews:203