4.9/5

385 Ratings

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Khalid Haider
Khalid Haider via Google

Response from Owner

Thank you, Khalid, for the 5-star rating! We truly appreciate your support and are thrilled to know you had a great experience with Aire Serv of the Central Shenandoah Valley. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help! 🌟

Robin Wittemore
Robin Wittemore via Google

We found Aire Serv technician to be capable, efficient and professional

Response from Owner

Thank you, Robin, for your kind feedback! We’re so glad to hear that our technician demonstrated capability, efficiency, and professionalism during your service. Your satisfaction means a lot to us, and we’re grateful you chose Aire Serv of the Central Shenandoah Valley. We’re here whenever you need us!

Bubbas Sweet Nectar
Bubbas Sweet Nectar via Google

Chase and Sean were awesome. Highly Professional and courteous. They found the issues and fortunately had the parts to repair during routine maintenance checks. They even brought me the nearly burned up Part to show what they found and explained the issue. Gladly, we hope the system will not break when the weather is extreme and we rely on it for heat.

Response from Owner

Thank you for your kind words! We’re thrilled to hear that Chase and Sean provided professional and courteous service during your routine maintenance check. It’s great that they not only found the issue but also had the parts on hand to make the repair. Showing you the nearly burned-up part and explaining the problem highlights their dedication to transparency and customer education. We’re glad to have helped ensure your system is ready to handle extreme weather when you need it most. Thank you for choosing Aire Serv of the Central Shenandoah Valley!

MA C
MA C via Google

Chase came out for routine maintenance today. He took his time inside and out, explained all his findings, and gave me a great suggestion to enhance our system. Chase is professional, friendly, and knowledgeable. Thanks AirServ and thanks Chase!

Response from Owner

12/19/24 - Thank you, MA C, for your kind words and for sharing your experience with Chase! We’re delighted to hear that he provided thorough and professional service during your routine maintenance. It’s great to know he took the time to explain his findings and offer helpful suggestions to enhance your system. We’ll be sure to share your feedback with Chase and the team. Thank you for choosing Aire Serv, and we look forward to serving you again! 07/23/24 - Great to hear from you, MA. It means a lot that you're part of our client family at Aire Serv of the Central Shenandoah Valley and an Advantage Plan member for peace of mind in preventative maintenance. Our Advantage Plan is great for exactly what you described, finding and resolving problems before they become a larger concern. It's important that we share our knowledge to form a collaborative approach with our clients. We're proud to have Adam and are glad you're pleased with his service - you're welcome and thank YOU for taking time out of your day to rate us. We'll be here when you need us!

Karen Waller
Karen Waller via Google

Very friendly, easy to work with and honest

Response from Owner

Thank you, Karen, for your kind words about Aire Serv of the Central Shenandoah Valley! We're so glad to hear that you found our team friendly, easy to work with, and honest. Providing exceptional service with integrity is our goal, and it means a lot to know we delivered that for you. We appreciate your trust and look forward to helping you again in the future!

Callahan, Grace & William
Callahan, Grace & William via Google

Chase was excellent in working our HVAC unit for the winter season.

Response from Owner

12/17/24 - Thank you, William, for your kind words! We're delighted to hear that Chase provided excellent service and got your HVAC unit ready for the winter season. If you need any assistance in the future, don't hesitate to reach out. Stay warm! 06/12/24 - Thank you, Callahan family, for taking the time to rate us and share kind compliments for our Rick and Jordan. They are fine examples of our Neighborly difference, and one of our favorite Code of Values of "serving with enthusiasm." We strive for a 5-star experience with every interaction. We hope you'll join our Advantage Plan for peace of mind through preventative maintenance, priority service, and special discounts. If you'd like, we'll happily note that Jordan is your preferred technician, as well.

Saprina Berkstresser
Saprina Berkstresser via Google

Justin and Sean came to the office after I installed a thermostat and I blew a fuse in the air handler. They were able to get it working and helped me set up the schedule! Love the nest thermostat with the sensor!

Response from Owner

Thank you, Saprina, for sharing your experience! We're thrilled to hear Justin and Sean were able to resolve the issue quickly and help you set up your Nest thermostat. The added convenience of the sensor makes all the difference! If you need any further assistance, feel free to reach out. We’re always here to help.

Cassandra Fewster
Cassandra Fewster via Google

Response from Owner

Thank you so much for your glowing review, Cassandra! 🌟 We’re excited to hear that you had such a positive experience with Aire Serv of the Central Shenandoah Valley. Our team takes pride in delivering exceptional service, and it’s always rewarding to know we’ve met your expectations. If there’s anything else we can do for you in the future, don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!

Kenny Knott
Kenny Knott via Google

Response from Owner

Hi Charles, Thank you for the 5-star rating! We’re excited to know you had a great experience with Aire Serv of the Central Shenandoah Valley. Your feedback motivates us to continue providing top-notch service. If there’s anything else we can do for you, don’t hesitate to reach out. We truly appreciate your support!

Lonnie Cress
Lonnie Cress via Google

On December 10, 2024 Aireserve did our annual inspection. Justin and Chase were very thorough and pointed out issues that needed attention. They very customer friendly and was great to work with. This is typical of all Aireserve personnel, from the techs to the office staff. We continue to recommend Aireserve to all we talk to about HVAC.

Response from Owner

12/10/24 - Lonnie, Thank you for sharing your experience with Aire Serv of the Central Shenandoah Valley. We greatly appreciate your kind words and are delighted to hear about your satisfaction with our annual inspection. Justin and Chase exemplify the professionalism and dedication we strive for in our team. It’s fantastic to know they were thorough, addressed key issues, and provided excellent customer service. We're equally grateful for your recommendation of our services to others; it means a lot to us! We look forward to continuing to meet your HVAC needs. Please don’t hesitate to reach out if there’s anything further we can assist with. 11/30/24 - Thank you, Lonnie, for your kind words and for taking the time to share your experience! We’re thrilled to hear that Tyler went above and beyond to assist you during the cold snap. Our team strives to provide professional, knowledgeable, and timely service, and it’s wonderful to know that Tyler exemplified these values. We’re also grateful for your continued trust in Aire Serv and are happy to be your partner in keeping your home comfortable. If there’s anything else we can do for you, please don’t hesitate to reach out. Stay warm, and thank you for being part of the Aire Serv family! 5/2/24 -- You're spoiling us with such kind feedback, Lonnie! You're a fantastic example of "giving credit where credit is due," and we truly appreciate the consistent positivity. We're proud of our Neighborly difference at Aire Serv of the Central Shenandoah Valley, which includes having a team of exceptional experts that are also exceptionally "good eggs," as it were. Respecting your time by being punctual is important to us, as well. Have a great day! 4/22/24 -- Always nice to hear from you, Lonnie, and thank you for your kindness in sharing your positive experiences. We appreciate your trust and support! So sorry you had that leak, but happy Jordan saved the day with his expertise, punctuality, and service with a smile. You're welcome and thank you for being part of our Aire Serv of the Shenandoah client family. 3/27/24 -- It means a lot that you've taken the time to update your kind compliments along the way, Lonnie, thank you very much! A consistent, 5-star standard is part of our Neighborly difference. JT, Torey, and Dwight are fine members of our employee family. We are honored to be the best you've ever worked with, especially since you have been a general contractor! 3/25/24 -- Lonnie, we're happy to welcome you to our client family at Mr. Rooter Plumbing of the Shenandoah Valley, as well! We're glad your Advantage Plan with Aire Serv of the Central Shenandoah Valley included a complimentary, whole-home plumbing inspection. Joey is a great technician and we are proud to always price by the job, not the hour, with never an overtime charge. Sharing our knowledge so our clients may make fully informed decisions is part of our Neighborly difference and one of the many reasons they call us "Mister," at Mr. Rooter Plumbing. Thank you for taking time out of your day to rate us. (2 weeks ago) -- Welcome to our Advantage Plan client family at Aire Serv of the Central Shenandoah Valley, Lonnie, we're glad to have you! We're sorry you had issues with your furnace, but happy Adam was able to expertly and swiftly diagnose the problem. We agree he has a great personality and he's a fine example of our Neighborly difference. We'll be here whenever you need us!

Autumn Orndorfs
Autumn Orndorfs via Google

Response from Owner

Thank you, Autumn, for the 5-star rating! 🌟 Your feedback means the world to us, and we’re so grateful for the opportunity to serve you. If you ever need anything in the future, don’t hesitate to reach out!

Jean Stoll
Jean Stoll via Google

I've been an Aire Serv customer for 2 years and am consistently impressed with their knowledgeable, prompt, and friendly service. I know that my system is in good hands with Aire Serv. Today (Thanksgiving day), Aire Serv sent service tech Samuel H. out in under 2 hours when our heating wasn't working. Samuel fixed the issue quickly and saved the holiday.

Response from Owner

11/28/24 - Thank you so much, Jean, for your glowing review and for being a loyal Aire Serv customer! We’re delighted to hear about your positive experiences over the past two years and are especially glad that Samuel was able to resolve your heating issue so promptly on Thanksgiving Day. Our team takes pride in providing dependable and friendly service, even during the holidays, and it’s wonderful to know that Samuel’s quick and efficient work helped save your celebration. We truly appreciate your trust in Aire Serv and look forward to continuing to serve you for many years to come. Happy Holidays! 9/29/23 - Jean, lovely to hear from you! We're so glad you've been part of our client family and an Advantage Plan member for peace of mind in preventative maintenance here at Aire Serv of the Central Shenandoah Valley. Everything you described is our Neighborly difference, and Adam is a wonderfully communicative example of that difference! Sharing our knowledge in a kind manner is important so our clients may make fully informed decisions about your heat pumps and other HVAC equipment. Thank you so much for taking time out of your day to rate us, we're proud to earn your high praise!

Janeas Munden
Janeas Munden via Google

Justin Dove out for routine maintenance. Very professional and polite. Thank you!

Response from Owner

11/27/24 Thank you, Janeas, for your kind words and for choosing Aire Serv of the Central Shenandoah Valley! We're thrilled to hear that Justin provided you with professional and polite service during your routine maintenance. Your satisfaction means a lot to us, and we appreciate your support. If you need anything in the future, don't hesitate to reach out. Thank you again! 07/23/21 Thank you Janeas for taking the time to rate our services at Aire Serv of The Central Shenandoah Valley as 5 stars. We really appreciate the comments on your experience and are so happy we were able to repair your air conditioner and we were there when you needed us the most. We are blessed to have Angel on the team and we will share your kind words with him. Thanks again for choosing Aire Serv of The Central Shenandoah Valley as your HVAC provider.

Amber
Amber via Google

Justin was just fantastic. I’ve become that person with a never ending stream of questions and Justin handled them with grace and was very knowledgeable. I have a new type of HVAC system and when he didn’t know the answer to one of my questions he made the effort to find out. Great service and great company.

Response from Owner

Thank you so much for your kind review, Amber! We're thrilled to hear that Justin provided you with exceptional service and answered your questions with patience and expertise. At Aire Serv of the Central Shenandoah Valley, we strive to ensure our customers feel informed and confident in their systems. We’ll be sure to share your kind words with Justin. If you have any more questions, don’t hesitate to reach out—we’re always here to help!

Gene & Donna Sampson
Gene & Donna Sampson via Google

Tech was courteous and knowledgeable!

Response from Owner

Thank you, Donna, for your kind words! We’re delighted to hear that our technician was courteous and knowledgeable. Providing excellent service is our top priority, and your feedback means so much to us. We look forward to serving you again in the future!

Asha Zindziswa
Asha Zindziswa via Google

Danny was phenomenal!! Not only did he show the utmost care for my home and was friendly, but also educated me on my HVAC system, offering helpful tips and insights that could save me a lot of money in the future! He was thorough with the checks and didn't rush at all. I think AireServ should let clients request specific technicians to provide maintenance; if so, I'd definitely recommend and choose Danny!

Response from Owner

Thank you so much for your kind words, Asha! We're thrilled to hear that Danny provided you with such a positive experience. He truly embodies our commitment to excellent service and customer education. Your suggestion about requesting specific technicians is a great one, and we’ll be sure to pass it along to our team. We appreciate your feedback and look forward to serving you again in the future!

Yvonne Clinedinst
Yvonne Clinedinst via Google

Response from Owner

Yvonne, Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience with Aire Serv of the Central Shenandoah Valley. Your satisfaction is our top priority, and it means a lot to know we met your expectations. Please don’t hesitate to reach out if we can be of service again in the future. We look forward to helping you with all your HVAC needs!

Jennifer Roark
Jennifer Roark via Google

Response from Owner

Thank you, Jennifer, for the wonderful 5-star review! At Aire Serv of the Central Shenandoah Valley, our team is dedicated to ensuring every customer receives top-notch care, and it means a lot to us to know that we exceeded your expectations. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing us!

Keith Yoder
Keith Yoder via Google

Maintenance visit for hvac system. Justin Dove gave helpful information and advice on best practices for our system. Pleased with his service.

Response from Owner

Welcome to our Aire Serv of the Central Shenandoah Valley client family, Keith! Thank you for trusting us to help with your HVAC maintenance. Justin is a fine example of our Neighborly difference in sharing our knowledge to form a collaborative approach with our clients so they may make fully informed decisions across the board. We're pleased that you're pleased! Thanks for taking time out of your day to rate us; we'll be here whenever you need anything.

Tony Knight
Tony Knight via Google

Jordan and Chase did an outstanding job. Fast, efficient, and knowledgeable.

Response from Owner

Welcome to our Aire Serv of the Central Shenandoah Valley client family, Tony! We're happy to welcome you to our Advantage Plan for peace of mind in preventative maintenance, priority scheduling, and special savings. Thanks for taking time out of your day to share your positive feedback from Jordan and Chase's visit. They're fine examples of our Neighborly difference! We'll be here whenever you need us.

Total number of 5 star reviews :367

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